Free shipping on orders over 500 SEK
Welcome to REPEATS
FREQUENTLY ASKED QUESTIONS
We know that starting a new routine often comes with questions. Whether you're curious about our ingredients or looking for information about shipping, subscriptions and orders, you've come to the right place.
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All REPEATS products are made in Sweden, with a focus on quality, consistency and transparency.
The recommended daily intake is 2 gummies per product. Do not exceed the recommended daily intake.
Yes, you can take more than one REPEATS product as part of your daily routine. However, some products may contain the same vitamins or minerals. We recommend checking the ingredient lists of the products you are taking to make sure you do not exceed the recommended daily intake.
If you are taking medication or have any questions about combining REPEATS with other supplements, we recommend consulting your doctor or pharmacist before use.
Our Pregnant product is specifically formulated for pregnant women and contains selected vitamins and minerals, including folate, iron, iodine, vitamin D3 and vitamin B12.
If you are pregnant or breastfeeding and are unsure which supplements are suitable for you, we recommend consulting your doctor or midwife before taking supplements.
No, REPEATS gummies contain gelatin from bovine, which means our products are not suitable for vegans or vegetarians.
Store your REPEATS in a cool, dry and dark place, out of reach of small children.
Shipping costs are shown at checkout once you have selected your preferred delivery method.
You are welcome to contact our customer support team by emailing hello@repeats.com if you have any questions regarding your order or our products.
Our service teams are always here to help. For any shopping advice or more information about products, please get in touch and we are happy to help. Our customer service hours are Monday to Friday 09.00 to 17.00.
If your discount code isn't working, please contact us at hello@repeats.com before placing your order. Unfortunately, discounts cannot be applied retroactively after an order has been completed.
If you would like to cancel your order, please contact us at hello@repeats.com as soon as possible.
Orders can only be cancelled before they have been packed and dispatched from our warehouse. If your order has already been shipped, we will request the package to be returned from the delivery point. Once your cancellation has been processed, you will receive an email with information regarding your refund.
Please contact our customer support team at hello@repeats.com, and we'll be happy to help.
If you have received incorrect items, please contact us at hello@repeats.com and include your order number and a photo of the products received. We will help resolve the issue as quickly as possible.
In rare cases, we may need to adjust your order if one or more products are unavailable.
Your shipping confirmation email will show which products were dispatched. If an item could not be shipped, your payment will be adjusted accordingly.
We reserve the right to cancel orders containing incorrect or incomplete customer information. If this happens, we will contact you with further details.
We offer secure payments through Klarna Checkout, including card payment, Swish, Pay Later (30 days), and installment plans.
By completing your purchase, you agree to both our Terms & Conditions and Klarna's terms.
If you choose Pay Later, Klarna may perform a credit check. This does not affect your credit score and is not visible to other lenders. If credit is not approved, Klarna will offer alternative payment methods.
For any payment-related questions, please contact Klarna directly. Visit Klarna Customer Service for more information.
If you choose Pay Later, payment must be made within the agreed payment period (30 days). Late payments may result in additional fees or charges.
For more information about Klarna's payment terms, please visit Klarna or contact their customer service team.
We work with PostNord, Airmee, and Early Bird to deliver your order.
We offer several delivery methods depending on your location.
PostNord MyPack
Your order is delivered to a pickup point near you. Once your parcel is ready for collection, you'll receive a notification from PostNord. You can select your preferred pickup point through the PostNord app once they have received your shipment.
Airmee Home Delivery
Airmee delivers directly to your door between 17.00 and 22.00. Orders placed before 13.00 are typically delivered the next day. Once Airmee has collected your parcel, you'll receive a tracking link via SMS where you can add details such as a door code or delivery instructions.
Early Bird Mailbox Delivery
Early Bird delivers your order to your mailbox before 07.00, alongside your morning newspaper. Larger parcels may be left by your door or mailbox. You can track your delivery using the tracking link provided by Early Bird. Available delivery options and estimated delivery times are shown at checkout after entering your postal code.
Orders are typically processed within one business day and usually arrive within 1–3 business days after dispatch. Delivery times may vary depending on your location and selected shipping method.
Yes. Once your order has been packed and shipped, you'll receive a shipping confirmation email containing a tracking link so you can follow your delivery.
If you haven't received a shipping confirmation, please contact us at hello@repeats.com and we'll be happy to help.
Parcels delivered to a pickup point must be collected within 14 days. Unclaimed parcels will automatically be returned to us.
If your order is returned, you're welcome to place a new order. Please note that unclaimed parcels are not covered by the right of withdrawal.
If your delivery is delayed, we recommend contacting the shipping provider directly for the latest delivery information.
– PostNord
– Airmee
– Early Bird
If you wish to cancel your purchase due to a delivery delay, please contact us at hello@repeats.com
As a customer, you always have a 14-day right of withdrawal in accordance with the Swedish Distance and Off-Premises Contracts Act (LODA). The right of withdrawal means that you as a consumer (private individual) have the right to cancel your purchase and get a refund. The withdrawal period begins on the day you received your package.
Please note that the right of withdrawal does not apply if you have broken the product's packaging, marked, or damaged the product. If the product is defective/damaged or if your delivery is incorrect, please submit a complaint (reclamation) to us.
The right of withdrawal does not apply if you have broken the product's packaging, marked, or damaged the product.
If the product is defective/damaged or if your delivery is incorrect, please submit a complaint (reclamation) to us.
Your package includes a return form and a return shipping label. Fill out the form and place it inside your package.
Attach the return label to the outside of your package and drop it off at a PostNord service point, regardless of which carrier you chose for your delivery.
If you no longer have the shipping label, please contact our customer support by email at hello@repeats.com with the following information so we can send you a new one:
– Order number (found on your order confirmation, delivery note, or invoice)
– Your name and contact details
– Name and quantity of the products you wish to return
– Reason for the return
We kindly ask you to pack the products well; please use the original packaging if possible. Please note that you are responsible if the products are damaged or lost during return transit.
Returns are always free of charge. We offer all our customers free returns.
If your parcel arrives damaged, please contact us at hello@repeats.com as soon as possible. Include your order number, photos of the damage, and a brief description of the issue.
If the damage is visible upon delivery, we recommend reporting it directly to the carrier before accepting the parcel.
You may submit a claim for products that arrive damaged, defective or incorrect. Please contact us as soon as possible and include:
– Order number
– Name and contact details
– Product(s) affected
– Description of the issue
– Photos, if applicable
Email hello@repeats.com with your order number, a description of the issue, and any relevant photos. If your claim is approved, we'll either replace the product or issue a refund.
Claims are only valid for issues that occurred before the product was received. Claims may be declined if the issue is not covered under applicable consumer protection regulations.
